These Terms and Conditions (“Terms”) govern your use of our website, participation in our workshops and events, and purchase of products or services online or in person. By accessing or using our services, you agree to be bound by these Terms.

1. General

Studio Maato is a pottery studio and creative space offering handmade ceramics, workshops, and pottery-related services. All content on this site is the property of Studio Maato and may not be used without permission.

We reserve the right to modify these Terms at any time. It is your responsibility to review them periodically.

2. Workshop & Event Bookings

  • Workshop spots are limited and are confirmed only after 50% advance payment is required. The remaining 50% balance is due on the day of your workshop.

  • Advance deposits are non-refundable, but you may reschedule your session to any future date at no extra charge.

  • Workshop spots can be transferable to another person, at our discretion.

  • In the event of extenuating circumstances beyond your control (e.g., severe weather, accidents), we will offer a full refund upon review.
  • No-shows will forfeit the advance booking fee.

3. Online Orders

  • All product prices are listed in Indian Rupees and includes GST unless stated otherwise.

  • Orders will be processed within the stated timeframe on the product page.

  • We do our best to accurately describe and photograph our products, but due to the handmade nature of our work, slight variations may occur.

4. Shipping & Delivery

  • Delivery is available only on special request within specified locations. Shipping costs and estimated delivery times will be provided at checkout.

  • Studio Maato is not responsible for delays or damages caused during transit.

  • Free local pickup is available; pickup times must be coordinated in advance.

5. Returns & Refunds

  • Due to the handcrafted nature of our products, we do not accept returns unless the item is faulty or damaged.

  • Please contact us within 3 days of receiving your item if there is a problem. Include photos of the issue for assessment.

  • Refunds or replacements will be issued at our discretion.

6. Gift Vouchers

  • Gift vouchers are valid for 12 months from the date of issue unless stated otherwise.

  • Vouchers are non-refundable and cannot be redeemed for cash.

  • Lost or stolen vouchers will not be replaced.

7. Intellectual Property

All designs, text, images, logos, and other content are the intellectual property of Studio Maato. You may not reproduce, distribute, or use our content without our express written permission.

8. Liability

Participation in workshops and use of products is at your own risk. Studio Maato is not liable for any injury, loss, or damage resulting from your participation or use.

9. Privacy

Your personal information is handled according to our Privacy Policy. By using our site or services, you consent to our collection and use of information as outlined there.

10. Contact Us

If you have any questions about these Terms, please contact us:

📧 Email: hello@studiomaato.com
📍 Studio Address: Namcheybong, Pakyong, Sikkim 737106, India